Shipping Policy

At divacloset, we are committed to delivering high-quality, hand-crafted apparel designed to provide both style and comfort. We ship worldwide and strive to ensure that your experience is seamless, secure, and efficient. We want you to feel confident and inspired with every purchase you make with us, and we aim to provide fast, reliable delivery while keeping you informed every step of the way.

1. Order Processing Time

We aim to process and dispatch all standard orders within 2–3 business days. However, some orders may require additional time for certain items, such as:

  • Limited edition or pre-order items (up to 5 business days)

  • Personalized items (processing time may vary)

Every piece is meticulously checked for quality before shipment to ensure that it arrives in perfect condition. We do not process orders on weekends or public holidays. Please note that during high-demand seasons (such as holidays or special collections), order processing may take slightly longer.

Tip: You will receive a confirmation email once your order has been processed and is ready to be shipped.

2. Shipping Methods & Estimated Delivery Times

We offer a range of shipping options to meet your needs, with estimated delivery times based on your location and shipping method selected:

  • Standard Domestic Shipping (USA): 5–10 business days

  • Express Domestic Shipping (USA): 2–5 business days

  • International Shipping: 10–20 business days, depending on the destination

We also offer expedited shipping options at checkout for an additional fee, which will vary based on the weight and destination of the items.

Please note that delivery times are estimates and may vary depending on factors such as customs processing, weather conditions, and carrier delays. Remote locations may also require additional time for delivery.

Every order is shipped with a tracking number, and you will receive a shipping confirmation email once your package is dispatched.

3. Shipping Costs & Free Shipping

We offer affordable shipping options to make sure your purchases arrive promptly and securely:

  • Domestic Shipping (USA):

    • Standard: $5

    • Free on orders over $100

  • International Shipping:

    • Shipping fees are calculated at checkout based on your destination and the weight of your order

Additional shipping fees may apply for expedited or express services, depending on your location.

From time to time, we offer free shipping promotions. Please check our website for current offers or subscribe to our newsletter to stay updated.

Tip: Combine multiple items in a single order to save on shipping costs.

4. Order Tracking & Notifications

Once your order ships, we will send you a tracking number via email. You can use this number to track your order in real-time on the carrier's website.

For international shipments, tracking may be limited once the package reaches customs. If your tracking information does not update within 48 hours, please contact our support team at support@divacloset.us.

You will also receive delivery notifications by email or mobile (if provided) when your package is nearing delivery.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or fees, depending on the destination country. Customers are responsible for paying any customs charges, which are not included in the price of the order or shipping fees.

Customs clearance may cause a delay in delivery, and we have no control over this process. Please check your country’s import regulations before placing your order.

Tip: Even orders marked as "gifts" may still be subject to customs duties or import taxes.

6. Delays, Lost or Damaged Packages

While we make every effort to ensure that your order arrives promptly, we are not responsible for delays caused by the carrier, customs, or extreme weather conditions. If your package is lost, please contact our support team immediately to start an investigation.

If an item is damaged during shipping, we ask that you contact us within 7 days of delivery with clear photos of the damaged product. We will offer a replacement or issue a full refund (including shipping charges) once the item has been reviewed.

For partial losses (i.e., if not all items in the order are received), we will handle the situation on a case-by-case basis.

Important: Please retain all original packaging until your order has been inspected and confirmed received. This ensures proper handling of any potential shipping damage claims.

7. Signature & Secure Delivery

For high-value orders, a signature may be required upon delivery to ensure secure receipt of your items.

We recommend having your package delivered to a secure location to prevent theft or loss. If you live in an apartment or shared space, please make arrangements for someone to be available to sign for the package or leave delivery instructions with the carrier.

If you receive a package with visible damage, please refuse delivery and contact us immediately. We will investigate and arrange for a resolution.

8. International Shipping Considerations

  • Delivery times may vary significantly depending on the destination country, customs procedures, and local postal services.

  • Some products may be restricted in certain countries. Please contact our support team if you are unsure about product restrictions in your location.

  • During holiday seasons or high-volume periods, please allow extra time for delivery.

  • Tracking updates may be limited once the package reaches your local postal service or customs.

divacloset is not responsible for any delays or additional fees resulting from your country’s import regulations.

9. Frequently Asked Questions

Q: How long will my order take to arrive?
A: Domestic: 5–10 business days; International: 10–20 business days depending on location.

Q: Can I expedite shipping?
A: Yes, express options are available at checkout for an additional fee.

Q: How do I track my package?
A: A tracking number will be emailed to you once your order has shipped.

Q: Are customs fees included?
A: No, customers are responsible for any import duties or taxes.

Q: What if my package is lost or damaged?
A: Contact support@divacloset.us immediately with photos; we will resolve or replace your order.

Q: Can I change my shipping address after ordering?
A: Only if the order has not shipped. Contact support ASAP.

Q: Do you ship to PO boxes?
A: Yes, for domestic orders. Some international carriers may not deliver to PO boxes.

Q: Can I schedule a delivery time?
A: Carrier delivery windows apply; contact the carrier directly.

Q: Do you offer combined shipping for multiple orders?
A: Yes, if items are purchased together in a single transaction.