FAQ

Welcome to our FAQ section! Here, we’ve gathered answers to the most common questions regarding DivaCloset products, orders, shipping, payment, and care instructions. We aim to make your experience with us as seamless and enjoyable as possible. If you have any further questions, don't hesitate to reach out!

Ordering

How do I place an order?
To place an order, simply browse our curated collections, select the items you’d like, and choose your size. Add them to your cart and proceed to secure checkout. Before final submission, you can review your order to ensure all details are correct.

Can I modify or cancel my order?
Orders are processed quickly, so if you wish to modify or cancel, please contact us immediately at support@divacloset.us. We will do our best to accommodate your request before your order is shipped.

Do you offer gift options?
Yes! We offer elegant gift wrapping and the option to include a personal message with your purchase. Simply select the gift options at checkout.

How can I track my order?
Once your order is shipped, we will send you tracking details via email. You can use these details to monitor your package’s journey until it reaches you.

Can I pre-order limited edition items?
Yes, select items from our exclusive collections are available for pre-order. Delivery times and product availability will be provided directly on the product page.

Shipping

What shipping methods are available?
We offer Standard and Express shipping for domestic orders. For international orders, we partner with reliable carriers to ensure smooth delivery to various destinations.

How long does delivery take?

  • Domestic orders: Typically arrive within 5-10 business days.

  • International orders: Delivery times may vary depending on the location, but generally range from 10-20 business days.

Are international duties included?
No, customs duties, taxes, or import fees are not included in the price. These are the responsibility of the recipient, and they may be collected upon delivery. We recommend checking with your local customs office for specific charges.

Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us immediately at support@divacloset.us. We can assist with address changes as long as the order hasn’t shipped.

Do you offer eco-friendly shipping?
We are committed to sustainability. We use eco-friendly packaging materials wherever possible and continuously strive to improve our environmental footprint.

Returns & Exchanges

What is the return policy?
We offer a 30-day return policy for unworn and unused items in their original condition with all tags and packaging intact. Custom or personalized items may not be eligible for return unless there is a defect. Please refer to our Return & Exchange Policy for more details.

How do I request an exchange?
To request an exchange, simply email us at support@divacloset.us with your order number and the size or style you wish to exchange for. We will guide you through the exchange process.

How long does a refund take?
Refunds are typically processed within 5–7 business days once your return is approved. The refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Are exchanges free?
Exchanges for domestic orders are complimentary. However, international exchanges may incur additional shipping fees depending on the destination.

Can I exchange for a different style or color?
Yes, exchanges for a different style or color are possible as long as the requested items are available in stock. If the item is out of stock, we will help you find the best alternative.

Payments

Which payment methods are accepted?
We accept a variety of payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and other international methods supported at checkout.

Is my payment information secure?
Yes, we take security seriously. All payment transactions are encrypted using SSL technology. We do not store full card details on our servers, ensuring your payment information remains safe.

Can I use multiple payment methods?
Yes, we allow splitting payments across multiple cards or using a combination of payment methods such as credit cards and gift cards, if applicable.

Do you support currency conversion?
Yes, for international customers, payments may be subject to currency conversion fees depending on your payment provider and the current exchange rates.

Product Care

How do I care for my products?
Each item from DivaCloset is carefully crafted, and we recommend following the specific care instructions provided on the product tag. For delicate fabrics and materials like silk or hand-embroidered textiles, use specialized cleaners or consult a professional for the best results.

Can I wear my items in the rain?
While our designs are meant to be elegant and functional, we do not recommend wearing them in heavy rain or extreme weather conditions. To preserve the integrity of your purchase, keep it dry and avoid exposure to harsh elements.

How do I maintain the shape of my garments?
For garments like jackets, blouses, or dresses, store them in a cool, dry place. Use padded hangers for delicate fabrics to prevent stretching. For shoes, storing them in dust bags and using shoe trees can help maintain their shape.

Do your items stretch over time?
Some materials, especially natural fibers like linen and cotton, may relax and soften with wear, offering a more personalized fit. Leather and other flexible materials may also mold to your body over time for a custom feel.

Can I polish or protect my shoes?
For shoes made from leather or suede, we recommend using approved conditioners or protective sprays to maintain their luster and keep them safe from water stains.

About DivaCloset

  • Handcrafted Quality: Each item is meticulously crafted by skilled artisans who draw inspiration from Eastern art traditions, creating pieces that blend timeless elegance with modern sensibilities.

  • Premium Materials: We use only the finest materials, sourced for both their durability and aesthetic appeal. Whether it's the luxurious feel of Mulberry Silk or the sustainable nature of Linen, we ensure that every product reflects the quality of our craftsmanship.

  • Design Philosophy: At DivaCloset, we believe in the beauty of simplicity and the power of tradition. Our designs are not just clothes, but statements—crafted with an eye towards the future while honoring the cultural techniques of the past.

Customer Support

Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM EST. Should you have any questions about sizing, care instructions, orders, or anything else, feel free to reach out to us at support@divacloset.us.

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