Return Policy

At divacloset, every garment is created as an expression of elegant Eastern artistry, blending traditional craftsmanship with modern silhouettes. We want you to feel confident and inspired with every purchase. If for any reason your order does not meet your expectations, we are here to help.

30-Day Return & Exchange Window

You may request a return or exchange within 30 days from the date your order is delivered.

This period allows you sufficient time to try on your items, experience the fabric and fit, and ensure the piece resonates with your personal style — while preserving the condition of the product for future customers.

Return Eligibility

To qualify for a return or exchange, all items must meet the following conditions:

  • Unworn, unused, and unwashed

  • Free from stains, odors, perfume, makeup, deodorant, or damage

  • All original tags attached

  • Original packaging included (when applicable)

  • Proof of purchase (order number or confirmation email) provided

Because many divacloset pieces feature delicate fabrics, artistic prints, embroidery, hand-finishing, or natural fiber textures, slight variations in color, weave, or pattern placement are considered part of the design character and not defects.

How to Start a Return or Exchange

  1. Email our customer support team at support@divacloset.us within 30 days of delivery.

  2. Include your order number, item(s) you wish to return or exchange, and the reason for your request.

  3. Once approved, we will send you detailed return instructions.

Items sent back without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipping. However, if you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos and your order number

After review, we will offer one of the following solutions:

  • Replacement

  • Exchange

  • Partial refund

  • Full refund

Resolution will depend on item availability and the specific situation.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final sale or clearance items

  • Gift cards

  • Custom or made-to-order items

  • Accessories marked as non-returnable on the product page

If you are unsure whether a product is eligible, please contact us before placing your order.

Exchanges

If you wish to exchange an item for another size, color, or style:

  • Submit a return request first

  • Once approved, return the original item

  • After the return is received and inspected, you may place a new order

This ensures faster processing and availability.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

Conditions:

  • Items must be unused, unworn, and in original condition

  • Tags and packaging must be intact

  • Proof of purchase is required

Refunds will be issued once the return is received and inspected.

Refund Processing

Once your return arrives and passes inspection:

  • You will receive a confirmation email

  • Approved refunds will be issued to your original payment method within 10 business days

Please note:

  • Processing time from your bank or card issuer may take additional days

  • Original shipping fees are non-refundable unless the return is due to our error

If more than 15 business days have passed since approval, please contact support@divacloset.us.

Shipping & International Returns

  • divacloset ships worldwide

  • Tracking information is provided for all orders

  • International customers are responsible for customs duties, VAT, or import taxes

Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item.

Caring for Your divacloset Garments

To preserve the beauty and longevity of your garments:

  • Follow care instructions on each product page or label

  • Hand wash or use gentle cycle when recommended

  • Avoid high heat and tumble drying

  • Store in a cool, dry place away from direct sunlight

Many divacloset pieces use natural fibers such as silk, linen, cotton, and wool blends, which benefit from gentle handling.

Our Commitment to You

At divacloset, we are dedicated to:

  • Celebrating feminine strength through design

  • Honoring traditional craftsmanship with modern expression

  • Providing attentive and respectful customer support

  • Creating a thoughtful, refined shopping experience

Your satisfaction matters deeply to us, and we are always here to assist.